Mobile Productivity

Wireless devices are essential for business. They enable unprecedented mobility with their capabilities improving every day. They support emerging virtual business models where a laptop and Blackberry can represent the entire business infrastructure. But along with the benefits of mobility and handheld technology, so come costs, problems, and risks.

Enterprises large and small have encountered the following issues:

• Rising costs of managing personal and corporate liability plans
• Need to separate personal and business calls
• The ability to make business calls safely
• Costs of providing communications services to the mobile
• Productivity of mobile people
• Accurate directories and numbers for mobile people
• Company information on handheld devices
• Loss of control over customer relationships
• Future risks of repetitive stress injuries

Enterprises now look at mobility as a strategic advantage for their business and are looking at applications and tools for their mobile workforce to enhance their productivity, control costs, and overall, improve business operations.

Customer Example

Client

One of the world's leading professional services organizations, with offices in more than 140 countries.

Challenge

The client needed to accurately and account for global travelers’ business calls and automate business unit allocation of telecom expenses. In addition the client needed a way for globally distributed employees on mobile devices to reach each other without needing to remember long dialing codes, and utilizing the Global WAN to avoid international toll charges.

Solution

Lyrix deployed a global Mobiso Speech Assistant solution tied to the client’s Corporate Directory and Global WAN solution to facilitate inter-employee collaboration. Syncing to personal Address book was also provided to allow voice dialing of business contacts. Lyrix also developed a billing integration to automatically track traveler calls for accurate bill back without any paperwork required by the employee.

Benefits

The client’s mobile pursuit teams became more productive through both enhanced communications tools but also through the relief of reduced expense accounting each month. As a result, they were more focused on generating revenues. In addition, more calls were routed though the Global WAN saving the client significant international telecom charges.