Case Studies
Our customers have been our partners over 15 years, co-developing the Mobiso technology and services so that they deliver maximum value to businesses, large and small. Our customers include Ernst & Young, Cisco, Citigroup, Abbott Labs, Homeland Security, Raytheon, and many others.
Deliver highly reliable solutions and services on a global basis.
EY was looking for a complete outsourced service partner capable of providing the entire solution that would address their needs into the next millennium – a solution that would give EY the assurance that its increasingly mobile workforce would be able to stay connected and responsive to client needs from any point on the globe.
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Numberless Ever Changing Campus Speech Assistant
The college looked at solutions to speech enable their ever changing directory of students, faculty, staff, departments and school sponsored organizations.
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Pharmaceutical Sales Team uses Mobiso
Mobiso provides the peace of mind of a hands free solution for sales reps on the road, and an easy means to call and message via speech for quick connection with members of their cross-promotional teams and customers.
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Mobiso for Electric Utility Call Center
The company installed the recognition based Mobiso Speech Assistant to support almost 10,000 employees. They have deployed Mobiso in multiple facilities and call centers helping both customers and employees find each other in real-time without knowledge of numbers.
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Aerospace - Customer Service
Aerospace approached Lyrix to develop a solution to a serious business issue - 25% of the calls coming into is switchboard, were not being answered – a serious situation for any business, for profit or not for profit. For Aerospace, its greatest asset is the technical expertise of its people, and reaching its people is mission critical.
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Citigroup UK - Process Improvement
Citigroup UK’s Voice Engineering team embarked on the project to improve the process of handling and distributing incoming calls across the company’s main numbers. The projects goals were to reduce operator costs and increase the efficiency of routing calls.
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Homeland Security - Work Smarter Initiative
Overall, since the implementation of Mobiso, the Director was able to not only meet the requirements of the work smarter initiative, but delivered the added benefits of creating a numberless enterprise for this global organization.
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